1Explore our standards
Dear Patients


  • submit your opinions in written form to the Management Board to the Company’s mailing address or at szpital@szpitalzelazna.pl, m.matysiak@szpitalzelazna.pl or leave them in Hospital Department / St. Sophia’s Outpatient Clinic). Your letters of appreciation or thank-you notes will be passed on to our employees and their superiors. Since we do believe that the right attitude towards patients is crucial for the overall operation of our Hospital, you can rest assured that your appreciation note will be a powerful argument when it comes to the evaluation of the employee’s performance.
  • express your opinions on the Company’s social networking site: facebook.com/szpitalzelazna or google.com
  • support charity and statutory activity carried out by the Fundation for St. Sophia’s Hospital: www.fundacjazelazna.pl

According to the ethical standards included in the Code of Conduct and the procedures established in "Żelazna" Medical Center:

  • the employees are obliged to refuse acceptance of benefits, gifts or any other tokens of appreciation from their patients
  • the only acceptable form of expressing gratitude may be a symbolic bunch of flowers
  • patients should firmly react when put in a situation of corrupt nature
  • Anti-Corruption Coordinator has been appointed

According to the Ministry of Health interpretation, bribery is not limited to money and can incude anything of value, e.g., a bottle of alcohol, food products, cosmetics or jewellery.

Under Polish law, patients are not permitted to offer healthcare professionals any gifts as tokens of gratitude regardless of the stage of their therapy.

Corruption offence is subject to liability.

You can report any corruption occurence to the Management Board of "Żelazna" Medical Center LLC or to the Hospital Anti-Corruption Coordinator:
  • by mail to "Żelazna" Medical Center LLC postal address or by lodging it with the Hospital Secretariat
  • by e-mail at: stopkorupcji@szpitalzelazna.pl
  • personally during a meeting with the Management Board

Donation for St. Sophia’s Hospital

St. Sophia’s Hospital provides you with healthcare services under contract with the National Health Fund.
The NHF Tariff sets a fixed price for different medical procedures, most of them being far lower than the real cost of provided care.
Our Hospital receives an average reimbursement of 1800 PLN for every birth, regardless of its type or setting (physiologic, assisted, complicated, Caesarean) and 416 PLN for epidural anesthesia.
The reimbursement rates are considerably lower than actual direct costs incurred by the Hospital and they do not include the quality of provided care, growth in the Hospital maintenance costs or the medical staff qualifications. Our real average cost of birth amounts to about 3400 PLN

The National Health Fund does not pay for the quality of delivered care.

Support us with your donations
  • if you believe we deserve it
  • if you want us to provide higher quality of care
  • so that we can afford to hire the required personnel
  • so that we can invest in modern equipment

If you can afford to support St. Sophia’s Hospital, please make a donation in the Hospital Admissions Office or into our account 66 1240 6319 1111 0000 4780 2247 indicating it is made for the statutory purposes of the Fundation for St. Sophia’s Specialist Hospital and will be used to support its activity.

We are still a public healthcare facility and we rely on your generosity to survive.

Director of St. Sophia’s Hospital Wojciech Puzyna, MD Warsaw, 2015.07.23
1We take care of your data - PRIVACY NOTICE for the Patients
1Data protection notice of video surveillance at “ŻELAZNA” MEDICAL CENTER
1The scope of a family caregiver’s care
We encourage the relatives and friends to collaborate with our Medical Staff in providing some level of care to their loved ones within the below given scope:


  • toileting assistancech
  • personal hygiene and grooming assistance ( bathing, combing hair, getting dressed )
  • catering to the patient’s non-material and emotional needsch
  • assistance in the patient’s communication with the Hospital staff and the outside world
  • assistance in feeding of the bedridden or disabled patient ( according to the doctor’s dietary recommendations )


  • assistance in taking the patient’s medical history for the medical record
  • assuming the role of an intermediary between the patient in labour and the Hospital staff
  • support for the patient during childbirth
  • active participation in the course of labour and delivery
  • catering to the patient’s non-material and emotional needs
  • • support and assistance in the newborn care


  • toileting assistance
  • personal hygiene and grooming assistance (bathing, combing hair, getting dressed)
  • catering to the patient’s non-material and emotional needs
  • assistance in the patient’s communication with the Hospital staff and the outside world
  • assistance in feeding of the bedridden or disabled patient (according to the doctor’s dietary recommendations)
  • assistance in the newborn care: the newborn’s bathing (supervised by a midwife)
  • •ssistance in the newborn nursing care, assistance in latching and complementary feeding of the newborn


The scope of the ANTENATAL and POSTNATAL PATIENT’S nursing care

  • toileting assistance
  • personal hygiene and grooming assistance (bathing, combing hair, getting dressed)
  • catering to the patient’s non-material and emotional needs
  • assistance in the patient’s communication with the Hospital staff and the outside world
  • assistance in feeding of the bedridden or disabled patient (according to the doctor’s dietary recommendations)

The scope of assistance to the MOTHER IN THE NEWBORN CARE

  • the newborn’s bathing (assisted by a midwife),
  • assistance in the newborn nursing carea
  • assistance in latching and complementary feeding of the newborn


The scope of nursing care should be consulted each time with the medical staff – nursing care education
1Information about food service in the Hospital
All meals for the in-patients of ‘’Żelazna’’ Medical Center are prepared by an outside catering company and delivered to the Hospital in thermoports. Meals are distributed to the departments on food delivery trolleys which ensure the dishes are served to patients at the correct temperature. Our meals are served according to a fixed mealtime pattern on ward-by-ward basis.

BREAKFAST 8:00- 9:30 DINNER 12:45-14:15 SUPPER 16:45-18:15

The patients have 3-5 meals a day from among a dozen or so different diets. Your attending doctor decides what type of diet is best suited for your care. We are open to our patients’ specific dietary preferences, taking into account not only health but also ethnic,religious and cultural considerations. We are prepared, for instance, to provide kosher meals upon request.

The menus for the most commonly prescribed diets (regular, diabetes, vegetarian) are displayed on noticeboards in every hospital department. Our menus are based on a 2-week cycle offering alternately the ‘’green’’ and the ‘’blue’’ menu. The regular diet menus, developed by the catering company dieticians, are targeted at pregnant and breastfeeding women to cover their nutritional requirements. The menus are modified every 2-3 months to incorporate seasonal foods and to meet the patients’ dietary preferences.

In recent years nutrition recommendations in pregnancy and lactation have been significantly revised. The latest scientific evidence shows that a diversified, well-balanced and healthy diet in pregnancy and breastfeeding allows not only to maintain maternal good health and wellbeing but benefits the baby as well. The safest method to maintain a well-balanced diet is by following the guidelines of the Healthy Eating Pyramid

Contrary to the previously prevailing opinions, the exclusion of potential allergens from the maternal menu does not result in a lower prevalence of food allergy in children. Research programs prove the opposite – the breastfed infants whose mothers eat a varied diet get used to a variety of flavours and tastes and little by little their immune system ‘’learns’’ to develop tolerance to individual food components. Contrary to popular beliefs, the foods having intense smell and flavour, like garlic, Brussels sprouts or peaches do not make infants refuse sucking. Moreover, scientists have observed that they show more interest in breastfeeding and take more milk when trying new tastes and diverse flavours.

The maternal diet can have a lasting effect on the future food preferences and eating behaviours of children in later stages of life. They are more likely to accept and enjoy eating the foods whose flavours they were exposed to in their prenatal life or during breastfeeding. If we want children to eat broccoli, fish, wholemeal bread or sauerkraut, we should ‘’familiarize’’ them with these foods by serving them to their mums during pregnancy and breastfeeding. Assumptions that some healthy foods the mum likes eatig and which are well tolarated by her ( cruciferous and leguminous vegetables or raw vegetables and fruit ) may be harmful to the baby have not been confirmed neither by scientific evidence nor in practice. In many countries all over the world breastfeeding mothers do not avoid such foods and do not observe any adverse reactions in their babies. It would be worthwhile, however, to limit the intake of overly processed foods, trans fats or food products containing high levels of chemical preservatives.

Given the above evidence and recommendations, we are doing our best to provide our patients with diversified, well-balanced and tasty meals.

Our patients eat their meals in the ward rooms. Next to the nightstands there are tables to create a comfortable environment for eating.

In order to ensure proper food service standards, the quality and the quantity of meals delivered from the catering service company are subject to daily control

The regulations pertaining to the cleaning and sanitizing procedures for food handling areas and equipment are specified in the Hospital Hygiene Program. The assessment of the sanitary condition of the kitchen and the ward kitchenettes is regularly carried out by the Hospital Nurse Epidemiologist. We also make sure that audits in the catering company providing the Hospital with meals are performed on regular basis.

There are ward kitchenettes available to our patients in every hospital department. They are equipped with an electric kettle, microwave, crockery, cutlery, sugar, seasonings and a fridge to store the patients’ own food.

We kindly request you to adhere to the rules of safe and hygenic use of the equipment in order to maintain proper quality of the stored food and to make the kitchenette area a comfortable and friendly place for all patients